FAQs

Your Journey To Better Health Through Internal Medicine

At Star City Medical, we recognize you may have questions about your healthcare, and we are here to answer them. We aim to address any concerns you may have in a clear, concise manner. Whether it’s inquiring about our direct primary care fees, our medical services or how our in-office lab tests work, our team is committed to ensuring that our patients feel informed with every visit. We are committed to patient education and excellence in medical care and we aim to make every appointment a positive and enlightening experience. Explore answers to our FAQs or contact us today to request your appointment at Star City Medical in Salem, VA!

REQUEST AN APPOINTMENT

Explore our FAQs

What is Direct Physician Care?

Direct physician care is a model we use at Star City Medical in Salem, VA to bring you affordable, accessible healthcare. As a member, you pay a low monthly fee, which gives you direct access to our providers via office visits, virtual visits, phone calls, text messages or emails 24/7. All your primary care services are included and other medical services are offered at a discounted rate. We are transparent about our costs and you can learn more about it by visiting our fees page.

How much is the membership?

Our membership varies from $35-$75 a month. We are pleased to offer flexible payment plans tailored to your needs, including monthly, quarterly or annual billing options. To ensure the best service, we do require a six-month commitment. Learn more about our membership options here.

Can I still be seen as a patient even if I do not have a membership?

Yes, Star City Medical provides a flexible non-member fee-for-service option, perfect for patients seeking medical care without committing to a membership. This pay-as-you-go approach ensures you can access high-quality healthcare services as needed, offering the freedom to receive essential medical attention without the constraints of a long-term contract.

Do you take insurance?

Yes, At Star City Medical, we accept most health insurance plans, including: Aetna, Anthem, Cigna, Humana, Medicare, Optima, Southern Health, Tricare, United and AARP. If you have questions about what your insurance covers, we are happy to work with your insurance provider.

I already have insurance, do I still need a membership?

We recommend a membership even if you have insurance. This is because medical costs can add up quickly. Your membership includes all your primary care services and several other medical procedures and testing as well. If a service is not included, you will receive an automated online invoice where you can choose to use your insurance if you prefer, and we are happy to help you with that.

Do you see children?

Yes, Star City Medical will see children for sick visits and sports/school physicals.

Do you offer virtual appointments?

Yes! We are happy to see you in-person, but we understand that sometimes it is easier to get in touch with your doctor on the go! We will give you the tools to speak to one of our providers from your home, the office or even while you are on vacation.

If I choose to utilize the in-house pharmacy, will it be more expensive than going to my regular pharmacy?

Not at all! In fact, Star City Medical prides itself on offering the most competitive prices for many medications. With an in-house pharmacy, our goal is to optimize convenience for you. It allows our patients to grab their prescriptions right after their appointments, eliminating that stop on the way home.

What kind of services do you offer for women’s health?

At Star City Medical, we proudly offer a full spectrum of services geared toward women’s health. From pap smears to breast cancer screenings, menstrual disorders & menopause treatment and family planning–we do it all except obstetrician care for pregnant women. Contact us today to schedule your appointment for any women’s health care services.

I need to have lab work done. Can I get that taken care of in the office, or do I need to go somewhere else?

Star City Medical happily offers on-site lab services. In addition to standard blood work, our on-site lab is equipped to run other tests to record key metrics about your health such as blood cultures, urine analysis, STD and HIV testing, cholesterol monitoring, thyroid monitoring, hormone and glucose monitoring.